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Shipping & Returns

Shipping Policy

Shipping 

Processing Times

All orders are processed within 3-6 business days (excluding weekends and holidays) after receiving your order confirmation email.

 

You will receive another notification with a tracking number once your order has shipped.

 

Shipping Rates & Estimates

  • DHL EXPRESS SHIPPING: Delivered within 2-3 business days. Cost: $5 / Fixed 

  • DHL FREE SHIPPING: Delivered within 3-6 business days. 

  • Note: Large or heavy items (such as fitness equipment or specialized geriatric furniture) may require extra handling time and specific freight shipping rates, which will be clearly displayed at checkout.

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If a product doesn't meet your expectations, we are here to help.

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Return Window

You have [30/14] days from the date of delivery to request a return or exchange.

 

Return Conditions

To be eligible for a return, your item must meet the following criteria:

 

It must be unused, unwashed, and in the same condition that you received it.

 

It must be in its original packaging with all tags, manuals, and accessories included.

 

⚠️ Important Hygiene Exception for Health & Geriatric Products: Due to safety, health, and hygiene regulations, certain items cannot be returned once opened. This includes, but is not limited to: personal care items, support cushions, braces, compression socks, and any item that comes into direct contact with skin or bodily fluids. Original factory seals on these products must be intact.

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How to Start a Return

  1. Contact our customer support team at suport@takinawasupply.com with your order number and the reason for the return.

  2. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

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Return Shipping Costs

  • Defective or Wrong Items: If we made a mistake or the item arrived damaged, we will cover 100% of the return shipping costs.

  • Change of Mind: For standard returns or exchanges, the customer is responsible for paying the return shipping costs.

 

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment within [7] business days.

  • Please note it may take some time for your bank or credit card company to process and post the refund.

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